403 Forbidden Error when Loading Website

PROBLEM

You are trying to enter an event hosted in Flow, or trying to login to your Flow account, and you receive a 403 Forbidden error.

SOLUTION

The 403 Forbidden error is caused by loading an older cached file, and due to increased security protocols for our sites and pages, this requires updating these files.

To enter the site, please delete your cached files and cookies from your browser's temporary files and try reloading the page.

  • To deleted cached temporary files, press CTRL-SHIFT-DELETE on your keyboard while in any web browser window. A popup dialog box should appear: (example is from Google Chrome browser):
    • You can also go through your browser's settings menu options and look for Temporary/Cache Files)
  • After deleting these files, exit your browser and restart it
  • Try reloading the Flow event or logging into your Flow account again

FURTHER STEPS

If you are still having problems loading the Flow site, please check out this article to ensure traffic for Flow is not being interrupted or blocked by your ISP or IT Department:

Connection Information for Enterprise Networks

If that does not help, please contact flow support at support@flowapp.com.

 


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