I See a Spinning Circle when I Log into the Webinar/Event on Flowapp.com

Sometimes, when you join a webinar room, you may see a spinning circle (in Blue/Teal color). The following conditions apply here. Appropriate fixes/resolutions should be attempted as guided below.

What causes the spinning circle?

There can be a few reasons for this.

1. As soon as you join the webinar room/event, you may see the following dialog box within a few seconds (see below). This dialog box must be accepted in order to see the screen sharing/slides and other media modules. You may still hear audio while the spinning circle exists (in some cases, you may not hear audio as well).

Why do you see this Dialog box?

This is a default security standard applied to all browsers to deal with WebRTC (the new technology we use) permissions and security. We cannot prevent or bypass it as it is a global standard.

If you miss this dialogbox (as it may close automatically after few moments in Chrome for example), you only see the spinning circle with/without audio.dialog box

1. What if this does not show up or you missed it? 
   • Reload the page
2. What if this dialog box does not show up at all?
   • Use the incognito mode/private browsing in your browser, log in again, and see if it works. If it doesn't,
   • Clear browser cache/cookies
     • How to clear in Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
     • How to clear in Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
     • How to clear in  Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
     • How to clear in  Safari (Mac): To clear the cache and cookies in Safari on a Mac, navigate to Safari > Settings (or Preferences) > Privacy, then click "Manage Website Data". From there, you can choose to remove all website data or select individual sites to remove
     • How to clear in  Android: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid
     • How to clear in  Apple iOS: https://support.apple.com/en-lk/105082
3.  If none of these methods work, you may have a problem with your connection. If you are using a VPN/Firewall, it could be the most likely case. If the connection is slower than expected, you may exeprience similar issues but it is not the prominent case here. You can turn off VPN or add an exception to the firewall to prevent the issue. Remote workers/work-from-home users have experienced this issue. See the instructions below to find out how to find it and fix it.