In order to check if your system is able to view or run webinars using flow, please use the following testing tool to determine your readiness:
Flow Connection Checker/Speed Test
Please visit the following site to test your internet connection. https://diag.flowapp.com/speedtest/
What do these numbers mean?
- Download: This is your download speed, in Megabits per second (Mbps), and represents how fast you can download files and data.
- The higher this number, the more data your connection can handle FROM our servers.
- The Flow requires at least a 5 Mbps download speed.
- We recommend 10 Mbps for an optimal experience
- Upload: This is your Upload speed, in Megabits per second (Mbps).
- The higher this number, the more data your connection can send TO our servers.
- This only applies to Presenters and Organizers, as they will be sending data from their computers to our servers.
- The Flow requires at least a 5 Mbps upload speed.
- Latency (Ping): This is the amount of time between when data packets are sent to our servers and received back from our servers, measured in milliseconds (ms).
- The lower this number is, the less time it takes for data to be sent to and received from our servers, resulting in a better viewing and presentation experience.
- Please refer to this chart when measuring your Latency:
- 0-150 ms = Good
- 151-400 ms = OK
- 400 or greater = Poor
What do I do if I have a poor connection?
If you come below the requirements listed here for Download/Upload Speeds or Latency, you can follow these guidelines for improving your connection:
- Verify you are on the fastest, most stable network available:
- This often means being on a wired connection instead of wireless.
- While the speed of modern wireless networks is usually fine, sometimes they are not the most stable, due to many possibilities for signal interference which can be disruptive for a live webinar.
- Check for any software that may be filtering traffic from Flow servers:
- These can be things like anti-virus or anti-malware applications, ad-blocking plugins in your browser, or restrictions put on your computer or network by your Internet Service Provider (ISP) or IT Department (for corporate users).
- Ensure you have the following network ports open in your personal and network firewalls (you may need help from your ISP or IT department to do this):
- TCP 80
- UDP 80
- UDP 53
If you have still trouble connecting to Flow webinars, please contact the support representatives for your ISP or IT Department and let them know what's happening.