As a participant of a Webinar, you have to verify that you are able to hear audio and view visuals before you attend a webinar. This tester checks your internet connection/local network/computer are able to receive audio and video streaming.
We recommend turning off your VPN connection to prevent issues with audio/video during the webinar.
If you have not run this test before attending the webinar: Please run this test to check the readiness if you are not hearing/seeing the audio/video.
How to Use the Tester
- Click here to open the testing tool
- Click the Start Flow Capability Test to start the test
If the Test Succeeds
- You should see the results similar to the screenshot below, when your device/network is capable. Don't worry if there was no audio. If you are able to view the video, you should be able to hear the audio during the webinar!
- Congratulations! Your network/device is ready. You can close the page
If the Test Fails
- Re-run the test using the same browser. If it fails, use a different browser and test it. Note down the information the tool providers you
- Use a different internet connection if possible. If it is not possible or if it also fails, go to the step below
- Go to the following link and run the test: https://test.webrtc.org/ and collect the test results (screenshots)
- If you are accessing the webinar through a home internet connection, contact a Flow support agent by sending a live chat/ticket to get help if you are not accessing the webinar through a restricted internet connection. Don't forget to send us information collected in steps 1 and 3
- If you access the webinar room through a restricted/enterprise network please read this guide and forward it along with the information collected in steps 1 and 3, to support representatives of your IT Department
Troubleshooting for Geeks
If you know your way around, check and verify the followings
- If a browser extension is not blocking WebRTC:
- WebRTC blockers such as browser extensions must be disabled such as "WebRTC Control", "WebRTC LeakSheild", etc.
- In Firefox, go to"about:config" and in the search box, search for "media.peerconnection.enabled". This must be set to true. If it is set to false, double click to enale it
- If WS/WSS protocol is not blocked in your router/local network (mainly, port 443 and 80 outbound)
- If STUN/TURN protocols are not blocked in your router
- If UDP Ports are not restricted (outbound) in your router
- If ports such as 53 are not blocked (outbound)
What do these numbers mean?
- Download: This is your download speed, in Megabits per second (Mbps), and represents how fast you can download files and data.
- The higher this number, the more data your connection can handle FROM our servers
- The Flow requires at least a 5 Mbps download speed
- We recommend 10 Mbps for an optimal experience
What Do I Do if I Have a Poor Connection?
If you come below the requirements listed here for Download/Upload Speeds or Latency, you can follow these guidelines for improving your connection:
- Verify you are on the fastest, most stable network available:
- This often means being on a wired connection instead of wireless.
- While the speed of modern wireless networks is usually fine, sometimes they are not the most stable, due to many possibilities for signal interference which can be disruptive for a live webinar
- Check for any software that may be filtering traffic from Flow servers:
- These can be things like anti-virus or anti-malware applications, ad-blocking plugins in your browser, or restrictions put on your computer or network by your Internet Service Provider (ISP) or IT Department (for corporate users)
- Ensure you have the following network ports open in your personal and network firewalls (you may need help from your ISP or IT department to do this):