How to Use Flow Engagement Scores

Modified on Sun, 10 Jan 2021 at 04:34 AM

With the release of Flow version 1.4, we have introduced a new and powerful metric for webinar engagement: The Webinar Engagement Score. This score takes may related data points, such as Attendance Time and Surveys Answered, and combines them to create a score value which you can use to get a better idea of the overall engagement of your audience, at-a-glance, on the report Page for your webinar.

Locating the Engagement Score


The engagement score is a great way to get an idea of a past event to identify how attendees were engaging. The output can be used to optimize the quality and engagement factors of webinar content. You can find the engagement scores by opening past reports.


  1. Look for the specific event you want to get the attendance duration from your flow dashboard.  These events appear under the Past Events tab.
  2. Click the Report button. 
  3. In the report, there are three graphs and the right-most one is the Engagement Score


  4. Click the Manage button to customize the engagement score to fit your needs. The defaults are selected.


 

For more information on the engagement score, follow this article.






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