How to Use Your Registered User Account on Flow

Modified on Tue, Mar 25 at 3:03 PM

This new feature allows you to log into the Flow dashboard with your own profile and access webinar rooms as well as recordings.

Note that if your host provides SSO access this is not available for you - you have to log into a website/member portal first and then click a button to join a webinar room.

Getting Started

To use this feature, your host must create an account for you, and you have to receive the following email.

Log in to https://prod.flowapp.com/dashboard/login
You will see the following page next
To access the webinar rooms, click the ROOMS tab - click Enter Room to join the webinar rooms (you may see multiple rooms)
To access the past recordings, use PAST EVENTS and then click on Replay
If the replay is not enabled, that means there is no replay
To search for repays, use the drop-down box. You will see the names of the rooms when you click on it. If you do not see replays under a specific room, this means it does not have recordings

Unable to Access the Webinar Room?

If you are seeing the warning above, this means that you do not have permission to access this webinar room. Contact your webinar administrator to get access

Managing User Profile

Click on the user profile name at the upper right-hand corner.
Click Profile to access your account and make any changes (changing email is prohibited). You can also change the password there.

Resetting the Password

Use the https://prod.flowapp.com/dashboard/forget-password link.
If you are having trouble, contact Flow customer support (https://support.flowapp.com) by using the chat bubble at the bottom right.